If you have questions in regards to Suunto Product, Warranty,
Returns or Technology, call 800-543-9124 or click on the appropriate link below to
get all the answers.
Suunto Product Guarantees:
Suunto Baseplate compasses carry a lifetime guarantee to be
free of defects in material and workmanship Suunto Wristop
Computers, Handheld Electronics and Professional Compasses
carry a two year guarantee to be free of defects in material
and workmanship Suunto Orca/Pilot Compasses carry a three
year guarantee to be free of defects in material and workmanship.Thommen
products carry a two year guarantee to be free of defects
in materials and workmanship
Basic Suunto Return Policy
1. Basics The following instructions establish a
consistent policy for accepting warranty returns from Suunto
distributors and retailers, as well as for repairing or replacing
products returned to Suunto USA. Products may be repaired
or replaced. Crediting to Retailer/ Distributor may be available
only if agreed upon in advance by Suunto USA management. Retailer/Distributor
must provide Suunto with written notice of all products returned
under warranty within one (1) month from date of return to
2. 30-Day Policy If a customer finds a product faulty and
returns it within 30 days from purchase date, it can be directly
replaced with the same product. Diving products can be returned
after the first dive so long as it occurs within two (2) months
from purchase date. Retailer/distributor is obliged to check
that the product has not been misused and fulfills warranty
conditions (including original purchase receipt and packaging
with instruction manuals).
• Retailer will receive a replacement product from Suunto
USA after returning faulty product (description of the fault
must be included).
3. Suunto USA Limited Product Warranty Suunto USA warrants
that the Product, in the course of its normal use, will be
free from defects in material and workmanship for the Warranty
Period indicated in the owner’s manual. This warranty
does not cover any damage to this product that results form
accident, abuse, misuse, natural or personal disaster, or
any unauthorized disassembly, repair, or modification. The
Limited Warranty commences from the purchase date appearing
on the original retail purchase receipt. Please note that
Proof of Purchase (Copy of the Invoice) is required on all
products for warranty replacement.
The foregoing limited warranty is Suunto USA’s sole
warranty and is applicable only to products sold as new. The
remedies provided herein are in lieu of A) all other remedies
and warranties, whether exposed or implied, including, but
not limited to, any implied warranty of merchant ability or
fitness for a particular purpose, and B) all obligations and
liabilities of Suunto USA for damages, including, but not
limited to, accidental consequential, or special damages,
or any financial loss, lost profits or expenses, or lost data
arising out of or in connection with the purchase, use or
performance of the product, even if Suunto USA has been advised
of the possibility of such damages. The decision of Suunto
USA shall be final and binding with regard to the condition
of return product and eligibility for repair or replacement.
do I return a product that is still under warranty?
Retailer/Distributor should always encourage their customers
with faulty Suunto products to contact Suunto USA directly
at 1-800- 543-9124 and obtain a Return Authorization (RMA)
or go online to www.suunto.com and click on the ‘‘customer
care’’ section for full details on how to send
in your Suunto for warranty and repair. However if it’s
the retailer/distributor policy to service their customer
directly the following guidelines should be followed: The
retailer/distributor should ensure that a return fulfills
Suunto USA’s terms of warranty:
• Warranty period
• There must be a real fault with the product and not
• A detailed description of the fault must be enclosed
• No evidence of misuse (mechanical or otherwise). Retailer/distributor/customer
must contact the Suunto USA Warranty Department Customer Service
at 1-800-543-9124, prior to any return to obtain authorization
and instructions. The Suunto USA Service Center will then
repair or replace the unit, at its sole discretion.
• If the retailer/distributor has provided the customer
with a replacement unit, retailer/distributor will receive
a replacement product for resale.
• If the retailer/distributor refunds cash to the customer,
retailer will receive a replacement product for resale.
Crediting to Retailer/Distributor may be available only if
agreed upon in advance by Suunto USA management. In this case
Retailer/Distributor cannot take a deduction on payment of
regular invoices until a credit has been issued by Suunto
do I return a product that is out of warranty?
When retailer/distributor receives a product out of warranty
(i.e. outside of the warranty period, evidence of misuse,
etc...), their responsibility is to inform the customer about
a charge that may accompany repairs or replacement. Retailer/distributor/consumer
must contact Suunto USA Warranty Department Customer Service
(1-800-543-9124) prior to any return to obtain authorization
and instructions. Product must be returned to the Suunto USA
Service Center where it will be repaired and sent back to
retailer/distributor /consumer. Return shipment to retailer/distributor/consumer
will be made after payment has been secured.
do I determine if a product is still under warranty?
• Check the receipt of purchase or warranty card. Starting
from 2002, Suunto products carry a (2) year warranty. Prior
to 2002, Suunto products carry a one (1) year warranty.
• Check the manufacturing year from serial number 30912345
(2003 week 9).
• Check the condition. If major scratches, hits or otherwise
mechanical misuses are indicated, it is not under warranty.
If product looks used but no major scratches are visible, it
can be under warranty if warranty is still valid.
• When unsure, please call your Suunto contact person.
If warranty ended over one (1) year ago, direct assumption is
that it will not qualify for warranty repair and a cost estimate
must be given.
Cost estimate will be given by Suunto USA Warranty Department
Customer Service (1-800-543-9124).
do I get a product replacement?
A 15% restocking charge will apply to all returned product.
Product can be returned for credit only. In addition, a 5% charge
will apply to product that has been pre-ticketed and/or labeled
with security tags. Product return policies do not apply to
special orders. Special order sales are final, no returns.
do I go about getting a Return Material Authorization number
No product may be returned directly to Suunto USA without first
contacting Suunto USA for a Return Material Authorization (RMA)
number. If it is determined that the product may be defective,
you will be given an RMA number and instructions for product
return. An unauthorized return (i.e. one for which an RMA number
has not been used), will be refused and returned at sender’s
expense. Authorized returns are to be shipped prepaid and insured
to: Suunto USA/2030 Lincoln Avenue/Ogden, UT 84401. RMA number
must be clearly marked on outside of shipping container. To
request an RMA, please contact Suunto USA Warranty Customer
Service at 1-800-543-9124.
PLEASE NOTE: A Return Authorization (RMA), number does not imply
that credit or exchange will be issued. It is only an authorization
to return product to us for evaluation. We reserve the right
to reject any return based on its condition or non-compliance
with our return policy.
or Refused Returns
Suunto USA does not recognize unauthorized returns or exchanges.
Suunto USA reserves the right to refuse packages without a Return
FAQ’s & Help Desk
This will give you answers to some of the most Frequently Asked
Questions about Suunto products